Frequently Asked Questions

Q. Why does my wick keep going out?

A: Because candle making is a complex procedure with many extenuating factors, we can not guarantee how a wick will perform in every product we make. While we perform all of the necessary testing, there are occasions where candles simply do not perform as they should.

In saying this the most common reason for continual wick's not staying lit is that the wick is too far above the surface of the wax. Solution: Make sure the wick is always trimmed to be no longer than 5mm above the wax. Although this seems counter-intuitive, because you may think a longer wick will make a larger flame - it does not. The longer the wick, the harder it is for the wax to flow up to the top.

Please also read out tips and tricks page to help with proper care for candles.

If this does not resolve your issue please contact us at sales@maltandfig.com so we can investigate.

Q. Are our fragrances 100% natural?

A: While our body products (with the exception of our 'perfume type' range) use 100% Natural Essential Oil, our candles use a combination of essential oils and synthetic fragrance oils. This is because, Essential Oils loose their scent on flame impact, It is simply too hot and will burn the oil before it releases from the wax. While you may get an incredible smelling candle on the shelf, when you light it, the aroma will be almost non-existent.

Also, it takes an incredible amount of resource to steam distil one drop of essential oil. Malt & Fig feel it is best to use this resource for its therapeutic properties on your body, not simply for use in a candle that will not throw scent - defeating the reason you bought it in the first place.

If you wish to fill your house with essential oil aroma's can we suggest taking a look at our DoTERRA range instead and using these oils in a water diffuser or oil burner. That way you will reap the benefit of its relaxing and stimulating properties and fill your house with relaxing and warm aromas instead. 

Q. Why am I seeing curdling lumps on my candle after burning?

A: Fragrances like vanillas and some florals such as lavenders and geranium are notorious for ‘curdling’ the top of soy candles.

We try to eliminate this as much as possible by warming our fragrance oils to reduce vanilla crystallization and pouring at correct temperatures. However, in saying this, the environment and weather you light your candle will affect the drying of your candle. For example if you are in the air-conditioning or in winter and have the heater on, the rapid cooling or heating of your candle after burn will give a different effect from if you were not using any change temperature methods.

This curdling, does not affect the quality of the candle and it will still give you a lovely burn and scent throw each and every time.

Q. Why do I see frosting (white marks) on my melts and candles?

A: This is a good thing!

All soy waxes frost to some degree and is a sign that we are using 100% natural soy wax. It is more noticeable with coloured candles - which we do not use.

Some soy waxes have additives to help prevent frosting however if you want a 100% natural product then expect some frosting sooner or later. Frosting does not affect the performance of your candle and is something that you shouldn’t stress over. We try to minimise our frosting by carefully monitoring our pouring and cooling temperatures but the only way to eliminate frosting is to buy a candle or melt that is chemically manufactured and not natural.

Q. Why is my Clay Mask Tingling?

A: Not everyone will experience this but the ones who do, please read on.

Clay Masks should not necessarily tingle or burn, however when they do it is your underlying nerves reacting to the stimulation.

This stimulation is either due to the cooling effect of the wet mud as it dries or that the pH of the mask is slightly different form your normal face pH (7). This is no different from someone using an AHA or a BHA. MALT & FIG try to ensure our pH is as close to 7 for our clay masks as we can but we do not want to detriment the botanical and mineral benefits so some tingling is expected on some clients.

We recommend you only use the clay mask 1-2 time a week so that you are not causing inflammation or damage to your skin. If the sensation of the tingling is too much for you or it lasts after you remove the mask, please discontinue use immediately.

Q. How can we claim we are natural when we use Palm Oil?

A: Palm oil is made from the fruits of trees called African oil palms. The trees originally came from west and south-west Africa, but they were introduced to Indonesia and Malaysia in the late 19th and early 20th centuries. Environmentalists argue that this farming of oil palm trees is extremely bad for the planet. This is because forests are burned to clear areas where people can grow oil palms - even if it's illegal. Burning forests like this destroys the places where plants and wildlife live, meaning the area has less biodiversity. Species like orangutans, rhinos, elephants and tigers can be affected.

On the counterside of this - Palm oil is a super-efficient crop, meaning that it can produce a lot more oil per area of land compared to other oil crops like soybean oil or coconut oil. It is also reported that oil palm trees do not require as many pesticides or fertilisers to be used when growing them and the palm oil industry offers jobs to people living in poverty in developing countries.

To solve this issue, a group called the Roundtable on Sustainable Palm Oil (RSPO) was formed in 2003 to get those in the palm oil industry to work together to create a sustainable source of this oil. One that does not take away the homes of our beautiful animals but gives farmers an ongoing income.

Therefore, Malt & Fig ONLY buy from sources that are using "sustainable" Palm Oil.

Q. Isn't DoTERRA just a pyramid scheme?

A: This is probably one of the saddest misconceptions out there.

What many people do not understand is that DoTERRA are an amazing company who donate so much money and resources to underprivileged and minority communities. I encourage you to please research for yourself. DoTERRA Healing Hands Foundation

People mistake DoTERRA sales channel by"branding" it as pyramid scheming. This is very far from the truth. In most sales companies you will always have a CEO, Directors, Managers, Team Leaders and Employees. Yes, DoTERRA incentivise people to join and recruit but there is no obligation to do so and the Wellness Advocates for DoTERRA are well informed of the selling structure and do so willingly because we know the effort, research and funding that DoTERRA push back into the environment and people living within it.

DoTERRA give generously to local and global disaster relief (including Australia's Bushfires). They fight against human trafficking, Empower women, support children and promote clean water, sanitation and elevate communities to become self reliant. 

Q: What makes our products different than others on the market?

A: Easy!

1. Attention to detail;

2. A genuine care for consumer satisfaction;

3. A desire to help the world and all things in it; and

4. An extremely high level of quality and sophistication.

Our products are at an affordable price for the highest quality in the marketplace. By supporting MALT & FIG you are contributing to a local trade and helping less advantaged people in other countries by inadvertently donating to their health and well-being.

Our products are hand made using the highest quality and most sustainable raw materials because of their low carbon footprint and genuine respect for the environment.

"What makes us truly different is that this company is not created to make money! It is created to satisfy a creative need in its owner and a passion to channel that need to contribute to charities all over the world."

Q: Are discounts available for large orders?

A: Yes.

If you have a large order required, perhaps for a wedding or special occasion please contact us at sales@maltandfig.com and we can discuss quantity required, discounting structure and time-frames.

Q: Do you offer International Shipping?

A: At this time, we cannot offer International Shipping as a regular checkout option. This is simply due to the cost of freight and customs charges superseding the cost of products.

However, we will ship internationally if you have your own courier or would like to discuss freight costs further. We do hope to have an international option in the coming months. Please contact us at sales@maltandfig.com