A: Because candle making is a complex procedure with many extenuating factors, we can not guarantee how a wick will perform in every product we make. While we perform all of the necessary testing, there are occasions where candles simply do not perform as they should.
In saying this the most common reason for continual wick's not staying lit is that the wick is too far above the surface of the wax. Solution: Make sure the wick is always trimmed to be no longer than 5mm above the wax. Although this seems counter-intuitive, because you may think a longer wick will make a larger flame - it does not. The longer the wick, the harder it is for the wax to flow up to the top.
Please also read out tips and tricks page to help with proper care for candles.
If this does not resolve your issue please contact us at email@example.com so we can investigate.